Despite blustery temperatures outside, the floor inside PLRB – the industry’s largest property and casualty insurance event – is red hot! Or, should we say “green” as everyone was Irish today in celebration of St. Patrick’s Day.
The President of the PLRB got things off to a rousing start this morning with his message on “Unsung Heroes” – underscoring the point that when disaster strikes, claims professionals become the “face of the industry.” And, that’s a mantra that Enservio has always believed that the adjusters and claims professionals who work with insureds, on what is possibly the worst day of their lives, become heroes to those families again and again.
To serve this critical population, Enservio (Booth #539) is showcasing ContentsExpress – Software as a Service – that greatly simplifies the contents claim process in three key ways. First, your insureds can upload receipts, photos, and other paperwork through an Insured Portal – at their convenience. The online portal makes it easier for claims professionals and adjusters to collaborate with insureds in real time, raising questions while viewing the same data.
Second, ContentsExpress is smart – it was designed by insurance professionals for insurance professionals and takes into account this domain expertise in automating formerly complex tasks such as taxes, depreciation and overall insurance logic. It supports your business rules and templates and can ensure that everyone is following a uniform process that is fair for the carrier and for your insureds. You can also use this data over time to run reports to gain more visibility into contents – claims status, what’s being paid, and what’s replaced – for continued training and improvement of your claims team.
Third, ContentsExpress is a great illustration of one of Enservio’s greatest value propositions to our carrier customers – flexibility in providing the optimal mix of software and services. ContentsExpress can empower your staff in letting them self-service claims faster and more efficiently. At peak times – such as a CAT or other seasonal issue – you can easily offload claims overflow to Enservio to process. Overflow can happen at any time and on-demand; in addition, you can go back to self-service once the crisis is over. Or, you can earmark small claims or loyal customers for self-service and forward more complex and larger claims to Enservio as a rule. Either way, the choice is yours, based on your business processes and the model you’ve created for your team.
Last, but certainly not least, you may have heard the buzz around the show this morning that Enservio and Symbility have announced a partnership to provide an integrated structural and contents estimating system that makes life a little more streamlined for contents professionals. Stop by our booth (#539) to see how we can continue to help our “unsung heroes” succeed and provide a compassionate and professional face of the industry to customers. For our own customers, we’ve reserved a special gift as a token of appreciation for your continued business.
And, for all of our partners and extended customers, enjoy the show…..