Assessing the Damage When the Levee Breaks

Picture1Many will remember the winter of 2015 as one featuring ice dams, burst water pipes, and the threat of roof collapse. But whether from snowstorm, flood, or leaky plumbing fixture, water damage is an event that occurs throughout the year — accounting for a whopping 22% of all homeowners insurance claims and averaging $4,000 a claim, according to the I.I.I.

That’s why Enservio is pleased to present a 30-minute webinar “Best Practices for Inventorying Contents in Water Loss Claims” this Thursday, April 23 to help claims adjusters assess damages associated with water. Register for this informative webinar by clicking here.

Costing the US economy an estimated $55 billion from 2005-2014, winter storms and floods are the most spectacular examples of the damage water can wreak. Flood events alone accounted for 183 natural events and nearly 300 fatalities during this same nine-year period.

These catastrophic events obscure the fact that most water damage claims are the result of eroded plumbing, faulty machinery, or human error — events that can happen anywhere at any time. Given their prevalence, it’s only a matter of time before a claim adjuster will be called to handle a claim involving water.

The webinar will cover a number of fronts on how to best handle these claims including:

Pre-site preparations to make including steps to establish good communication with the policyholder and protective clothing to wear when assessing potentially hazardous areas

  • How to handle basements including horror stories involving overflowing toilets and unexpected animal discoveries
  • Performing triage and walkthroughs with the insured to record damaged items and their associated ages, prices, and points of purchase
  • Working with policyholders to establish which items will be claimed, which can be salvaged, and which will be discarded. Special attention will be paid on how to communicate potentially sensitive information to policyholders including allowances and the process timeline
  • Properly recording the loss through the use of diagrams, photos, and voice recordings. This includes special steps to take when dealing with water damaged rugs, storage containers, furniture, and art
  • Making an inventory of the loss including proper item sorting and key information to capture such as brand names, model numbers, and purchase locations
  • Manually handling water damaged items and how the porosity of these items can affect the claim.Steps to take before leaving the water damaged area.

As catastrophic events such as Katrina and this past winter in the Northeast demonstrate, water can inflict massive damage to property. Since water damage occurs throughout the calendar year, it is only a matter of time before an insurance adjuster comes across a serious claim involving water. Join us for this informative Thursday webinar to know the proper steps to take and handle the situation like a pro.

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