Here to Serve

Now that summer is behind us, we’re delighted to introduce new episodes of “Making it Right.”  We took a short hiatus over the July and August months but will be running new episodes every couple of weeks throughout the balance of the year.  Thank you for the continued messages of support – I excerpted a few quotes from recent emails below:

“Keep up your good work on behalf of our industry and what it does for our society”

“These stories continue to resonate with me…absolutely awesome and I share them with my team!” Continue reading

Creating a Contents Inventory is Rare

Recently our VP of Claims Jay Straughan had the pleasure of being interviewed by Denise Johnson of Claims Journal. Together, the two commiserated on an all-too-common problem: how unusual it is for homeowners to compile a list of their belongings. Although we instinctively know that every claim process submitted to an insurer would benefit greatly from an accurate inventory, actually creating one is still rare.

Continue reading

Making it Right: Get in the Bathroom

Dorothy - Wizard of OzEveryone remembers the scene in the Wizard of Oz movie where Dorothy steps out of her house after the terrifying tornado to see….Oz.

Imagine a more chilling scenario where you step outside your home into the aftermath of a twister to see…nothing.

Continue reading

Making it Right: Beyond the Policy

If you’ve been following our “Making it Right” Web series you know that many of the episodes have showcased compassionate adjusters assisting policyholders through particularly rough times, helping restore what’s important to them.  This next episode takes a different tact in profiling an insured whose claim didn’t fit traditional parameters.   As Eva Mowry of Security First explains, “Even though there was not coverage under the contract, there is always service and caring – we continued to call the homeowner every day until we got him help because that’s what we do.”  Eva’s story on how Security First pulled out all the stops to help the home owner, provides the backdrop for why this episode is entitled, “Beyond the Policy.

Continue reading

Making it Right: The Art of Connecting

This week’s episode of “Making it Right” centers around family. As tight as your family relationships may be, all too often your spouse or children may not know exactly what claims professionals do. I love the way the young son of one of the series participants characterized what his Dad does, explaining that his father  “helps people after a bad weather.” (I’m paraphrasing slightly). But, family members may not always understand the day-to-day aspects of your job, especially given that every day can be different.

Continue reading

Gregory Blanchard of Nationwide Insurance: “There must be the willingness to invest in disruptive change”

Greg BlanchardGregory Blanchard began his career in the insurance business as a claims zone manager and in product management for Progressive in 1978. Since then, he’s been in varying product management roles for American Financial Group, and the Allied Group, creating innovative nonstandard auto products such as the AutoMax agent network for 26 states. Today he is Associate Vice President for Nationwide Insurance in Des Moines, Iowa, where he established the company’s Powersports Products office. He works on providing new watercraft, motorcycle, and RV insurance programs for independent and exclusive agents and direct distribution channels. We asked Greg what gets his motor running when it comes to innovation.
Continue reading

Making it Right: A Christmas Story

The holidays are always an emotional time so this week’s Episode of “Making it Right” is particularly poignant.  Featuring Otto Kieslich from Universal NA, the episode recounts a fire that destroyed the Christmas tree in a family’s new home — but not the family’s spirit — thanks to Otto’s efforts.

Continue reading

Celebrating the Claims Pros that Make it Right

Making It Right

Today we’re delighted to launch our “Making it Right” Web series.  Those of you lucky enough to attend our recent Property Innovation Conference in April saw a sneak preview of the series and I’ve embedded links to this preview below.  We’ll be releasing a new episode every other week through the end of July and then starting up again in the fall with new episodes (just like your favorite HBO or Showtime series).

Continue reading

Stephanie Behnke of Mercury Insurance: “To Innovate Means Never Standing Still”

Stephanie BehnkeMercury Insurance Group (NYSE: MCY) is headquartered in Los Angeles with over 4000 employees. A multiple-line insurance organization, it predominantly offers personal automobile and homeowners insurance through a network of independent agents. Since 1962, Mercury has specialized in offering quality insurance at affordable prices – core values that distinguish Mercury in the marketplace.

Continue reading

Live at the Enservio Innovation Summit, Day 2

Enservio’s vj-dowling_web_headshotInnovation Summit Day 2 kicked off an hour earlier — always tough after a night of networking – with VJ Dowling, Managing Partner of Dowling & Partners Securities.  Dowling has made a career of following the insurance industry and has the ear of just about every insurance CEO.  Dowling made a number of sweeping statements, including noting that reinsurers have too much capacity and citing the increasing power of intermediaries.  As cars become more and more safe,  Dowling also predicts a shift from auto to property (38% to 10%  and 15-25% respectively).

Continue reading