Here to Serve

Now that summer is behind us, we’re delighted to introduce new episodes of “Making it Right.”  We took a short hiatus over the July and August months but will be running new episodes every couple of weeks throughout the balance of the year.  Thank you for the continued messages of support – I excerpted a few quotes from recent emails below:

“Keep up your good work on behalf of our industry and what it does for our society”

“These stories continue to resonate with me…absolutely awesome and I share them with my team!” Continue reading

Creating a Contents Inventory is Rare

Recently our VP of Claims Jay Straughan had the pleasure of being interviewed by Denise Johnson of Claims Journal. Together, the two commiserated on an all-too-common problem: how unusual it is for homeowners to compile a list of their belongings. Although we instinctively know that every claim process submitted to an insurer would benefit greatly from an accurate inventory, actually creating one is still rare.

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Making it Right: Get in the Bathroom

Dorothy - Wizard of OzEveryone remembers the scene in the Wizard of Oz movie where Dorothy steps out of her house after the terrifying tornado to see….Oz.

Imagine a more chilling scenario where you step outside your home into the aftermath of a twister to see…nothing.

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Making it Right: Beyond the Policy

If you’ve been following our “Making it Right” Web series you know that many of the episodes have showcased compassionate adjusters assisting policyholders through particularly rough times, helping restore what’s important to them.  This next episode takes a different tact in profiling an insured whose claim didn’t fit traditional parameters.   As Eva Mowry of Security First explains, “Even though there was not coverage under the contract, there is always service and caring – we continued to call the homeowner every day until we got him help because that’s what we do.”  Eva’s story on how Security First pulled out all the stops to help the home owner, provides the backdrop for why this episode is entitled, “Beyond the Policy.

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Making it Right: The Art of Connecting

This week’s episode of “Making it Right” centers around family. As tight as your family relationships may be, all too often your spouse or children may not know exactly what claims professionals do. I love the way the young son of one of the series participants characterized what his Dad does, explaining that his father  “helps people after a bad weather.” (I’m paraphrasing slightly). But, family members may not always understand the day-to-day aspects of your job, especially given that every day can be different.

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Gregory Blanchard of Nationwide Insurance: “There must be the willingness to invest in disruptive change”

Greg BlanchardGregory Blanchard began his career in the insurance business as a claims zone manager and in product management for Progressive in 1978. Since then, he’s been in varying product management roles for American Financial Group, and the Allied Group, creating innovative nonstandard auto products such as the AutoMax agent network for 26 states. Today he is Associate Vice President for Nationwide Insurance in Des Moines, Iowa, where he established the company’s Powersports Products office. He works on providing new watercraft, motorcycle, and RV insurance programs for independent and exclusive agents and direct distribution channels. We asked Greg what gets his motor running when it comes to innovation.
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Making it Right: A Christmas Story

The holidays are always an emotional time so this week’s Episode of “Making it Right” is particularly poignant.  Featuring Otto Kieslich from Universal NA, the episode recounts a fire that destroyed the Christmas tree in a family’s new home — but not the family’s spirit — thanks to Otto’s efforts.

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