Providing on-site claims services for carriers who need additional boots on the ground – especially after a catastrophic event – is what Enservio’s team of contents inventory specialists is all about. Last year, Enservio helped homeowners in Moore, Oklahoma. Before that, the team witnessed firsthand the devastation wrought by Hurricanes Sandy and Katrina, to name but a few. Below, Enservio’s Michael Pelonero shares “a day in the life” of a claims pro in the aftermath of the tornadoes that recently leveled communities in Arkansas.
I essentially manage and direct a group of 100 field reps that go out and capture inventory for all the large loss claims throughout the country. My team is known as the Service on Site group, or the SOS group. We’re constantly moving and shuffling based on the needs of our customers and carriers.