Many will remember the winter of 2015 as one featuring ice dams, burst water pipes, and the threat of roof collapse. But whether from snowstorm, flood, or leaky plumbing fixture, water damage is an event that occurs throughout the year — accounting for a whopping 22% of all homeowners insurance claims and averaging $4,000 a claim, according to the I.I.I.
That’s why Enservio is pleased to present a 30-minute webinar “Best Practices for Inventorying Contents in Water Loss Claims” this Thursday, April 23 to help claims adjusters assess damages associated with water. Register for this informative webinar by clicking here. Continue reading
It’s Tuesday before Thanksgiving and a request comes in via our website. We’re needed on-site for a new commercial loss. Sewage back-up, retail store; not clear as to the extent of the damage. A quick search on-line and we realize what we have here — a luxury children’s boutique in a high-end area that just got hit with dirty water, right at the heart of the holiday season. This is the policyholder’s busiest season and most crucial time of the year for their business.
For insurers, meeting a customer face to face is a rare make or break moment. That’s because adjusters and claims pros traditionally have a bad rap. The public believes they have to fight with their insurance company for every red cent. We in the industry know this is far from the truth, but negative perceptions die hard. The best we can do is to continue to provide superior service. Another strategy is to educate the public on the great things claims pros do on behalf of policyholders. (Enservio’s “Making it Right” web series takes a large step in that direction.) Continue reading
At the recent Property Innovation Summit, Donan CEO Lyle Donan gave a presentation on the use of drones (aka UAVs) in situations where a roofing inspection posed serious challenges. Here, Donan’s Michael E. Nocton, a senior forensic engineer, explains how his UAV solved a claims case involving heavy water damage.
I essentially manage and direct a group of 100 field reps that go out and capture inventory for all the large loss claims throughout the country. My team is known as the Service on Site group, or the SOS group. We’re constantly moving and shuffling based on the needs of our customers and carriers.
The blog is a short summary of a cover story that appeared in the August 2013 of Claims Management.