Assessing the Damage When the Levee Breaks

Picture1Many will remember the winter of 2015 as one featuring ice dams, burst water pipes, and the threat of roof collapse. But whether from snowstorm, flood, or leaky plumbing fixture, water damage is an event that occurs throughout the year — accounting for a whopping 22% of all homeowners insurance claims and averaging $4,000 a claim, according to the I.I.I.

That’s why Enservio is pleased to present a 30-minute webinar “Best Practices for Inventorying Contents in Water Loss Claims” this Thursday, April 23 to help claims adjusters assess damages associated with water. Register for this informative webinar by clicking here. Continue reading

Don’t Take It Personal, but Commercial is Not Just About the Stuff

blog-image_2015-01-07It’s Tuesday before Thanksgiving and a request comes in via our website. We’re needed on-site for a new commercial loss. Sewage back-up, retail store; not clear as to the extent of the damage. A quick search on-line and we realize what we have here — a luxury children’s boutique in a high-end area that just got hit with dirty water, right at the heart of the holiday season. This is the policyholder’s busiest season and most crucial time of the year for their business.

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Winter’s Uninvited Guests

blog-image_2014-11-11It’s that time of year!  The upper Midwest has been blasted with heavy snow, freezing temperatures, and howling winds, by Astro, the first named winter storm of the 2014-2015 season.  According to the Weather Channel, “The highest snowfall totals so far were in the towns of St. Augusta and Cambridge, where at least 16.5 inches of snow were recorded. St. Cloud saw at least 13 inches, making Monday the snowiest day there in 49 years.”  And if by chance you missed it, back in October, the Farmer’s Almanac shared their prediction that “the winter of 2014–15 will see below-normal temperatures for about three-quarters of the nation,” as well as “copious amounts of snow and rain for the eastern third of the country.”

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New York Times Puts a Friendly Face on One of our Own

For insurers, meeting a customer face to face is a rare make or break moment.  That’s because adjusters and claims pros traditionally have a bad rap. The public believes they have to fight with their insurance company for every red cent. We in the industry know this is far from the truth, but negative perceptions die hard. The best we can do is to continue to provide superior service. Another strategy is to educate the public on the great things claims pros do on behalf of policyholders. (Enservio’s “Making it Right” web series takes a large step in that direction.) Continue reading

Here to Serve

Now that summer is behind us, we’re delighted to introduce new episodes of “Making it Right.”  We took a short hiatus over the July and August months but will be running new episodes every couple of weeks throughout the balance of the year.  Thank you for the continued messages of support – I excerpted a few quotes from recent emails below:

“Keep up your good work on behalf of our industry and what it does for our society”

“These stories continue to resonate with me…absolutely awesome and I share them with my team!” Continue reading

Making it Right: Get in the Bathroom

Dorothy - Wizard of OzEveryone remembers the scene in the Wizard of Oz movie where Dorothy steps out of her house after the terrifying tornado to see….Oz.

Imagine a more chilling scenario where you step outside your home into the aftermath of a twister to see…nothing.

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Enservio Onsite Team to the Rescue in Arkansas

Providing on-site claims services for carriers who need additional boots on the ground – especially after a catastrophic event – is what Enservio’s team of contents inventory specialists is all about.  Last year, Enservio helped homeowners in Moore, Oklahoma. Before that, the team witnessed firsthand the devastation wrought by Hurricanes Sandy and Katrina, to name but a few. Below, Enservio’s Michael Pelonero shares “a day in the life” of a claims pro in the aftermath of the tornadoes that recently leveled communities in Arkansas.

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How Drones are a Win-Win-Win for Policyholders, Carriers and Claims Pros

At the recent Property Innovation Summit, Donan CEO Lyle Donan gave a presentation on the use of drones (aka UAVs) in situations where a roofing inspection posed serious challenges. Michael Nocton of DonanHere, Donan’s Michael E. Nocton, a senior forensic engineer, explains how his UAV solved a claims case involving heavy water damage.

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Hurricane Ike Leads to New Career

I essentially manage and direct a group of 100 field reps that go out and capture inventory for all the large loss claims throughout the country. My team is known as the Service on Site group, or the SOS group. We’re constantly moving and shuffling based on the needs of our customers and carriers.

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