Providing on-site claims services for carriers who need additional boots on the ground – especially after a catastrophic event – is what Enservio’s team of contents inventory specialists is all about. Last year, Enservio helped homeowners in Moore, Oklahoma. Before that, the team witnessed firsthand the devastation wrought by Hurricanes Sandy and Katrina, to name but a few. Below, Enservio’s Michael Pelonero shares “a day in the life” of a claims pro in the aftermath of the tornadoes that recently leveled communities in Arkansas.
At the recent Property Innovation Summit, Donan CEO Lyle Donan gave a presentation on the use of drones (aka UAVs) in situations where a roofing inspection posed serious challenges. Here, Donan’s Michael E. Nocton, a senior forensic engineer, explains how his UAV solved a claims case involving heavy water damage.
I essentially manage and direct a group of 100 field reps that go out and capture inventory for all the large loss claims throughout the country. My team is known as the Service on Site group, or the SOS group. We’re constantly moving and shuffling based on the needs of our customers and carriers.
Summer is over and the Labor Day celebrations that marked the end of summer should also serve as the kickoff to National Preparedness Month. Although the program has been in effect for a decade, President Obama only recently recognized the month of September as the time to make sure we are prepared for natural disasters, whether that means hurricane, flood, fire, tornado, earthquake, wildfire, etc. In his 2013 disaster readiness proclamation, the President explained,
As the search continues to find the cause of what is now considered the most destructive fire in Colorado history, those who suffered losses are slowly going through the difficult process of assessing what little remains of their property after the devastation.
I’ve always thought the role of our Service on Site (SOS) team was one of the more challenging jobs in the company – now I have new appreciation for the team after physically walking a claim with SOS team member, Sean Johnson.
The claim site was a residential house that had been deemed a total loss from a recent office fire – fortunately, no one was hurt and the family dog and two cats continued to roam the property. I arrived on Sean’s second day on site – he’d already spent the first day working with a Public Adjuster (PA) there to verify a couple of rooms that had been burned from site.
The Enservio SOS team has set up camp at the “Insurance Village” at Moore, Oklahoma’s First Baptist Church this week. With a banner stretched across its front grill spelling out “Contents Inventory Services,” the RV office “will stay parked at least a week and longer if needed,” says Dan Glaser, VP, Account Management & Advanced Client Services, Enservio. “A lot of Top 10 carriers are on-site with us and we’ll be synched up with our regional carriers too.”