Climbing for leadership: A Q&A with Everest explorer Alison Levine

2-22-16aClimbing Mount Everest taught Alison Levine how to lead a team in even the toughest of environments.  Alison Levine was team captain of the first American Women’s Mount Everest Expedition and is the author of a New York Times bestseller on leadership. No stranger to punishing environments, she skied both the North and South Poles, survived subzero temperatures, hurricane-force winds, avalanches and a career on Wall Street. Continue reading

Would you pay $180,000 for a golf club?


golfblogValuing golf equipment can take as much concentration as the game itself

With the RSM Classic in Georgia just behind us, we thought it would be a good time to share some information about the complexities of valuing golf equipment. While some golfers have hand-me-down golf clubs from family members or have purchased clubs at a yard sale for $50, most golfers spend hundreds and even thousands of dollars for a set of golf clubs. And then there are those golf enthusiasts with golf clubs manufactured in a different century – some are collectibles, others just ancient but not so valuable. Continue reading

What’s holding insurers back from electronic payments?

epayPaper checks are definitely on the way out. There were 49.5 billion checks issued in 1995, falling to 30.5 billion in 2006, and just 24.5 billion in 2009, according to the Federal Reserve. Switching to electronic payments can be a major money saver. The U.S. Treasury switched to direct deposits and debit cards and retired paper checks. It’s expected that the move will save taxpayers $1 billion over the next decade. Continue reading

Judging a book by its cover: How to evaluate First Editions

bookblog

Every book collector wants to get their hands on some famous first editions, but there are a whole host of factors that you need to take into account when you try to work out the value of a book.  Not all first editions are created equal, and evaluation goes well beyond age and rarity. You also need to weigh up the popularity of the author and the significance of the work, not to mention the presence of a signature or inscription. Continue reading

Use Technology to Speed Claims and Boost Customer Satisfaction

blog-image_2015-09-10An efficient workflow is the path to customer retention

It’s absolutely vital to ensure that your customers are satisfied with the current climate. According to a recent JD Power 2015 Claims Satisfaction Study, “23 percent of indifferent customers and 42 percent of displeased customers say they ‘will shop’ for a new provider during the next 12 months.”

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