What does it take to be a champion? Grit

blog-image_2015-08-18Persistence is the vehicle you arrive in.” – Bill Bradley

‘When you win, win big’ should be the motto of PGA Championship winner Jason Day who beat the world’s number one ranked golfer Jordan Spieth by three strokes at the Sheboygan, Wisconsin tournament. Considered an also-ran, Day played in 20 majors and finished in the top 10 in more than half of them. At Whistling Straits he posted the lowest score in major history to win the top trophy in professional golf with a 20 under par.

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How to get Self-Service Insurance Right

MPL GraphicIt’s a competitive market out there. Using aggregators to shop around for the best deals online is a common practice nowadays and it applies to every industry, including insurance. Customers have expectations about self-service offerings, and they’re willing to do some heavy-lifting in return for saving time and hassle.

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Unable to Cash Check, Homeowner must Stall Repairs

blog-image_2015-07-09Water seepage bubbles up through the floor boards from a broken pipe

My own home is a case in point for lessons learned on how not to settle a claim. Settlements ought to run smoothly. Claimants should not be inconvenienced with long wait times and step-by-step processes before receiving their funds. Insurers have been down this road a million times. If customer experience were so important, then why are homeowners left feeling alienated by the payment process, especially as it relates to third parties?

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What’s in a Name when you’re a Hurricane?

blog-image_2015-06-22June marks the official start of the hurricane season forecasted to be below average.

At this moment, Tropical Storm Bill is approaching the Texas coast with winds at 60 mph with higher gusts, says the National Weather Service. Bill’s tempting the fates with the threat of heavy rainfall up to 8-inches and possible amounts up to 12 inches in places. Bill is purported to cause widespread flash flooding through midweek across Texas and 4 other states: Oklahoma, Arkansas, Missouri and Illinois.

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Cloud and Mobile Solutions for the Savvy Insurance Pro

blog-image_2015-06-02In the competitive world of insurance, more and more professionals are looking to technology to maximize their efficiency and find new ways of communicating effectively with clients and other stakeholders. There is an app for almost every task, large and small, but you need to choose carefully and have clear expectations to avoid frustration and disappointment.

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2015 Property Innovation Summit at a Glance

2015-05-11-News_Latest-NewsThis year’s Property Innovation Summit was keynoted by best-selling business book author and leadership consultant Jack Zenger, whose agency has conducted 360-degree feedback reviews with 80,000 Fortune 500 executives. “What do the best leaders share in common?” A willingness to challenge the status quo, powerful and clear communications, a focus on speed, developing a strategy collectively, reciprocal trust, accessibility, and having an intimately friendly relationship with co-workers. “Trust leads to greater innovation,” said Zenger. Continue reading