An efficient workflow is the path to customer retention
It’s absolutely vital to ensure that your customers are satisfied with the current climate. According to a recent JD Power 2015 Claims Satisfaction Study, “23 percent of indifferent customers and 42 percent of displeased customers say they ‘will shop’ for a new provider during the next 12 months.”
Water seepage bubbles up through the floor boards from a broken pipe
My own home is a case in point for lessons learned on how not to settle a claim. Settlements ought to run smoothly. Claimants should not be inconvenienced with long wait times and step-by-step processes before receiving their funds. Insurers have been down this road a million times. If customer experience were so important, then why are homeowners left feeling alienated by the payment process, especially as it relates to third parties?
In the competitive world of insurance, more and more professionals are looking to technology to maximize their efficiency and find new ways of communicating effectively with clients and other stakeholders. There is an app for almost every task, large and small, but you need to choose carefully and have clear expectations to avoid frustration and disappointment.
What a conference! This year’s PLRB Claims Conference in Anaheim was rife with activity. Our Enservio team manning the booth was non-stop showing our new ContentsExpress Mobile App, ContentsAnalyzer Fraud detection solution, as well as the latest release of our Contents Management Solution, ContentsExpress.
Monday evening commenced with a Patio Party at Ruth’s Chris Steak House where 100+ shared ContentsExpress Cosmo’s, great food, and great company!
Humans have been using tools for millions of years and in our modern era there are now tools for every conceivable task. Given this tremendous range of selection, from the common cordless drill to a plumber’s specialized power pipe cleaner, how do insurance claim adjusters get a handle on pricing? Continue reading
We’d like to take a moment to mention some of our 2014 company highlights.
We were fortunate to sign partnership deals including an agreement with Symbility Solutions to integrate our contents claims valuation software ContentsExpress™ with that vendor’s structural estimating cloud and mobile products. The combined solution creates a single application that adjusters can use to estimate and process both contents and structural claims in one fell swoop.
Managing risk is what insurance is all about. Unpredictability rules the roost. Tornados touch down in unexpected places, super storms are drifting further up the northeast coast. Western U.S. droughts are unprecedented. Trends point to more disasters to come. Unpredictability is not just the nature of the business, it’s the nature of nature itself. Having the flexibility to choose among options – such as deciding whether to outsource or insource your claims services, or whether to deploy software or request services– is key to survival.