An efficient workflow is the path to customer retention
It’s absolutely vital to ensure that your customers are satisfied with the current climate. According to a recent JD Power 2015 Claims Satisfaction Study, “23 percent of indifferent customers and 42 percent of displeased customers say they ‘will shop’ for a new provider during the next 12 months.”
In the competitive world of insurance, more and more professionals are looking to technology to maximize their efficiency and find new ways of communicating effectively with clients and other stakeholders. There is an app for almost every task, large and small, but you need to choose carefully and have clear expectations to avoid frustration and disappointment.
What a conference! This year’s PLRB Claims Conference in Anaheim was rife with activity. Our Enservio team manning the booth was non-stop showing our new ContentsExpress Mobile App, ContentsAnalyzer Fraud detection solution, as well as the latest release of our Contents Management Solution, ContentsExpress.
Monday evening commenced with a Patio Party at Ruth’s Chris Steak House where 100+ shared ContentsExpress Cosmo’s, great food, and great company!
It’s an exciting time at this year’s Central Region PLRB conference, where we are exhibiting at booth 516.
The conference kicked off with a trilogy of speakers from the Minnesota area, beginning with Frank Whitcomb, Sales and Marketing Expert at Minnesota Independent Insurance Agents & Brokers Association. “Be remarkable” was Frank’s mantra. “You don’t need to be perfect, but you can be remarkable.” Continue reading →
Small, simple contents list are a breeze to settle using ContentsExpress, but its real power is how it makes large, complex lists easier to review and pay out. Many users aren’t aware of an excellent tool within CE that does just that—the Buildings and Rooms function.
As a trainer for our ContentsExpress adjustment and settlement software, I have the opportunity to see firsthand how our customers are using some of the great features the product offers. ContentsExpress is an intuitive way to keep track of all of your contents claims – in effect, your very own claim repository, but two of the coolest features the software offers are often overlooked. These include the payment tracker which provides you with an on demand view of all payments, and the recoverable depreciation module that makes quick work of painful receipt matching and calculations.
Despite blustery temperatures outside, the floor inside PLRB – the industry’s largest property and casualty insurance event – is red hot! Or, should we say “green” as everyone was Irish today in celebration of St. Patrick’s Day.
As an adjuster, “busy” doesn’t begin to describe the day ahead of you. You sip your morning coffee as you run out the door, and grab the many hats you’ll be wearing today – administrator, investigator, and complaint department, to name a few.
You arrive at your desk with claims already waiting for your attention, the same ones you couldn’t get through last night, and some new ones as well. You may well begin your day searching and comparing prices online to start cutting away at that huge fire claim, trying to determine if those claimed items have realistic prices on them. (Is there really a $200 dustbuster out there?) Continue reading →