A Model of Customer Service

When I started as a Pricing Analyst at Enservio back in September, my colleagues kept telling me about “The Moment.” They told me The Moment is what makes working at Enservio more than just a typical job, that it offers an apple-falling-from-the-tree-and-striking-you-in-the-head sense of clarity and purpose. I thought this sounded corny and I was skeptical. It turns out, I was also wrong.

As Pricing Analysts, it is our job to inspect, review, and modify completed claims, calculate recoverable depreciation, and anything else we can do to help the carrier close the claim. Day in and day out we deal in the details of people’s lives as we help them recover after a loss. Continue reading