This year’s Property Innovation Summit was keynoted by best-selling business book author and leadership consultant Jack Zenger, whose agency has conducted 360-degree feedback reviews with 80,000 Fortune 500 executives. “What do the best leaders share in common?” A willingness to challenge the status quo, powerful and clear communications, a focus on speed, developing a strategy collectively, reciprocal trust, accessibility, and having an intimately friendly relationship with co-workers. “Trust leads to greater innovation,” said Zenger. Continue reading
Humans have been using tools for millions of years and in our modern era there are now tools for every conceivable task. Given this tremendous range of selection, from the common cordless drill to a plumber’s specialized power pipe cleaner, how do insurance claim adjusters get a handle on pricing? Continue reading
It’s that time of year! The upper Midwest has been blasted with heavy snow, freezing temperatures, and howling winds, by Astro, the first named winter storm of the 2014-2015 season. According to the Weather Channel, “The highest snowfall totals so far were in the towns of St. Augusta and Cambridge, where at least 16.5 inches of snow were recorded. St. Cloud saw at least 13 inches, making Monday the snowiest day there in 49 years.” And if by chance you missed it, back in October, the Farmer’s Almanac shared their prediction that “the winter of 2014–15 will see below-normal temperatures for about three-quarters of the nation,” as well as “copious amounts of snow and rain for the eastern third of the country.”
Managing risk is what insurance is all about. Unpredictability rules the roost. Tornados touch down in unexpected places, super storms are drifting further up the northeast coast. Western U.S. droughts are unprecedented. Trends point to more disasters to come. Unpredictability is not just the nature of the business, it’s the nature of nature itself. Having the flexibility to choose among options – such as deciding whether to outsource or insource your claims services, or whether to deploy software or request services– is key to survival.
It’s an exciting time at this year’s Central Region PLRB conference, where we are exhibiting at booth 516.
The conference kicked off with a trilogy of speakers from the Minnesota area, beginning with Frank Whitcomb, Sales and Marketing Expert at Minnesota Independent Insurance Agents & Brokers Association. “Be remarkable” was Frank’s mantra. “You don’t need to be perfect, but you can be remarkable.” Continue reading
The strange man in a trench coat at the street corner is a classic cartoon image… “Have I got something to show you!” he says, opening his coat to reveal five rows of Rolex watches. In places like New York City, the trench coat has been upgraded to a folding table and chair. Louis Vuitton handbags, Ray-Ban sunglasses, Gucci heels, Michael Kors bracelets and the classic Rolex replicas …. Or are they knock-offs? We know these cheap products are counterfeits, but can you tell the difference between a replica and a knock-off? Your best guess at telling if something is a fake is to look at the label. On the item in question you see “Made in China.” You determine it’s a counterfeit. But, today many retail items on store shelves at your local mall are made in China and are indeed authentic designer brands.
Labor Day weekend. The unofficial end of summer and for many parents and guardians, “It’s the most wonderful time of the year…” so a certain store jingle goes. Most of the troops will be back to school, and if you’re like me, the house isn’t the only thing a bit emptier.
Recently our VP of Claims Jay Straughan had the pleasure of being interviewed by Denise Johnson of Claims Journal. Together, the two commiserated on an all-too-common problem: how unusual it is for homeowners to compile a list of their belongings. Although we instinctively know that every claim process submitted to an insurer would benefit greatly from an accurate inventory, actually creating one is still rare.
Small, simple contents list are a breeze to settle using ContentsExpress, but its real power is how it makes large, complex lists easier to review and pay out. Many users aren’t aware of an excellent tool within CE that does just that—the Buildings and Rooms function.
As chief operating officer and senior vice president, Jim Schweitzer’s day-to-day responsibilities involve field operations. Field operations consist of 180 investigators and 15 analysts that are headed by eight regional directors. Operating for more than 100 years, NICB has historically been focused on vehicle crime and fraud. In the last 25 years it has expanded to include medical-related fraud, now its top priority, and commercial fraud. NICB has 380 employees who work diligently with law enforcement on behalf of its members to support their efforts to fight insurance crime and fraud.