Recently our VP of Claims Jay Straughan had the pleasure of being interviewed by Denise Johnson of Claims Journal. Together, the two commiserated on an all-too-common problem: how unusual it is for homeowners to compile a list of their belongings. Although we instinctively know that every claim process submitted to an insurer would benefit greatly from an accurate inventory, actually creating one is still rare.
Small, simple contents list are a breeze to settle using ContentsExpress, but its real power is how it makes large, complex lists easier to review and pay out. Many users aren’t aware of an excellent tool within CE that does just that—the Buildings and Rooms function.
As chief operating officer and senior vice president, Jim Schweitzer’s day-to-day responsibilities involve field operations. Field operations consist of 180 investigators and 15 analysts that are headed by eight regional directors. Operating for more than 100 years, NICB has historically been focused on vehicle crime and fraud. In the last 25 years it has expanded to include medical-related fraud, now its top priority, and commercial fraud. NICB has 380 employees who work diligently with law enforcement on behalf of its members to support their efforts to fight insurance crime and fraud.
“Innovations in Insurance” is a Q&A Enservio blog that interviews thought leaders working to improve the quality of work while managing change within their organizations.
At the Property Innovation Summit, Enservio Labs was announced as an independent kind of ‘think tank’ or incubator, allowed to imagine possibilities for developing new products. Anything you can share on that front?
Enservio Labs is in its third year of operations. An early product to come out of Enservio Labs was ContentsITV, the industry’s first analytics product that predicts the value of contents in a household. Soon we’ll be taking the wraps off a fraud detection product unlike anything else on the market today. We’re also working with key partners on a couple of exciting new initiatives in the areas of mobile and underwriting analytics.
Jonathan Kost is Chief Strategy Officer for Toronto-based Symbility Solutions® (TSX.V: SY), a global provider of cloud-based and smartphone/tablet-enabled claims technology for the property and health insurance industries. He was previously Senior VP at Marshall and Swift/Boeckh (acquired by CoreLogic), responsible for commercial underwriting and property claims divisions.
In March 2014 Symbility and Enservio announced a partnership to integrate Enservio’s contents claims valuation software with Symbility’s structural estimating cloud and mobile products. The combined solution creates a single sign-on, best-of-breed claims settlement application that empowers adjusters to estimate and process both contents and structural claims in a more streamlined fashion.
Everyone remembers the scene in the Wizard of Oz movie where Dorothy steps out of her house after the terrifying tornado to see….Oz.
Imagine a more chilling scenario where you step outside your home into the aftermath of a twister to see…nothing.
If you’ve been following our “Making it Right” Web series you know that many of the episodes have showcased compassionate adjusters assisting policyholders through particularly rough times, helping restore what’s important to them. This next episode takes a different tact in profiling an insured whose claim didn’t fit traditional parameters. As Eva Mowry of Security First explains, “Even though there was not coverage under the contract, there is always service and caring – we continued to call the homeowner every day until we got him help because that’s what we do.” Eva’s story on how Security First pulled out all the stops to help the home owner, provides the backdrop for why this episode is entitled, “Beyond the Policy.”