“Innovations in Insurance”is a Q&A Enservio blog that interviews thought leaders working to improve the quality of work while managing change within their organizations.
At the Property Innovation Summit, Enservio Labs was announced as an independent kind of ‘think tank’ or incubator, allowed to imagine possibilities for developing new products. Anything you can share on that front?
Enservio Labs is in its third year of operations. An early product to come out of Enservio Labs was ContentsITV, the industry’s first analytics product that predicts the value of contents in a household. Soon we’ll be taking the wraps off a fraud detection product unlike anything else on the market today. We’re also working with key partners on a couple of exciting new initiatives in the areas of mobile and underwriting analytics.
Jonathan Kost is Chief Strategy Officer for Toronto-based Symbility Solutions® (TSX.V: SY), a global provider of cloud-based and smartphone/tablet-enabled claims technology for the property and health insurance industries. He was previously Senior VP at Marshall and Swift/Boeckh (acquired by CoreLogic), responsible for commercial underwriting and property claims divisions.
In March 2014 Symbility and Enservio announced a partnership to integrate Enservio’s contents claims valuation software with Symbility’s structural estimating cloud and mobile products. The combined solution creates a single sign-on, best-of-breed claims settlement application that empowers adjusters to estimate and process both contents and structural claims in a more streamlined fashion.
If you’ve been following our “Making it Right” Web series you know that many of the episodes have showcased compassionate adjusters assisting policyholders through particularly rough times, helping restore what’s important to them. This next episode takes a different tact in profiling an insured whose claim didn’t fit traditional parameters. As Eva Mowry of Security First explains, “Even though there was not coverage under the contract, there is always service and caring – we continued to call the homeowner every day until we got him help because that’s what we do.” Eva’s story on how Security First pulled out all the stops to help the home owner, provides the backdrop for why this episode is entitled, “Beyond the Policy.”
As a trainer for our ContentsExpress adjustment and settlement software, I have the opportunity to see firsthand how our customers are using some of the great features the product offers. ContentsExpress is an intuitive way to keep track of all of your contents claims – in effect, your very own claim repository, but two of the coolest features the software offers are often overlooked. These include the payment tracker which provides you with an on demand view of all payments, and the recoverable depreciation module that makes quick work of painful receipt matching and calculations.
This week’s episode of “Making it Right” centers around family. As tight as your family relationships may be, all too often your spouse or children may not know exactly what claims professionals do. I love the way the young son of one of the series participants characterized what his Dad does, explaining that his father “helps people after a bad weather.” (I’m paraphrasing slightly). But, family members may not always understand the day-to-day aspects of your job, especially given that every day can be different.
Gregory Blanchard began his career in the insurance business as a claims zone manager and in product management for Progressive in 1978. Since then, he’s been in varying product management roles for American Financial Group, and the Allied Group, creating innovative nonstandard auto products such as the AutoMax agent network for 26 states. Today he is Associate Vice President for Nationwide Insurance in Des Moines, Iowa, where he established the company’s Powersports Products office. He works on providing new watercraft, motorcycle, and RV insurance programs for independent and exclusive agents and direct distribution channels. We asked Greg what gets his motor running when it comes to innovation. Continue reading →
The holidays are always an emotional time so this week’s Episode of “Making it Right” is particularly poignant. Featuring Otto Kieslich from Universal NA, the episode recounts a fire that destroyed the Christmas tree in a family’s new home — but not the family’s spirit — thanks to Otto’s efforts.
Today we’re delighted to launch our “Making it Right” Web series. Those of you lucky enough to attend our recent Property Innovation Conference in April saw a sneak preview of the series and I’ve embedded links to this preview below. We’ll be releasing a new episode every other week through the end of July and then starting up again in the fall with new episodes (just like your favorite HBO or Showtime series).
The trouble with long weekends is that the longer they are, the more work tends to build up while (or IF) you have a chance to step away from it. Claims don’t take vacations, and if anything, there is typically an uptake of them during holiday periods. Propane grills that go “boom,” golf bags looted from the links, and forgetting the expensive digital camera at the festivities are not uncommon events; all which equate to more claims on your desktop, come Monday morning.