What’s in a Name when you’re a Hurricane?

blog-image_2015-06-22June marks the official start of the hurricane season forecasted to be below average.

At this moment, Tropical Storm Bill is approaching the Texas coast with winds at 60 mph with higher gusts, says the National Weather Service. Bill’s tempting the fates with the threat of heavy rainfall up to 8-inches and possible amounts up to 12 inches in places. Bill is purported to cause widespread flash flooding through midweek across Texas and 4 other states: Oklahoma, Arkansas, Missouri and Illinois.

Continue reading

PLRB 2015 Claims Conference Recap

blog-image_2015-03-06What a conference!  This year’s PLRB Claims Conference in Anaheim was rife with activity.  Our Enservio team manning the booth was non-stop showing our new ContentsExpress Mobile App, ContentsAnalyzer Fraud detection solution, as well as the latest release of our Contents Management Solution, ContentsExpress.

Monday evening commenced with a Patio Party at Ruth’s Chris Steak House where 100+ shared ContentsExpress Cosmo’s, great food, and great company!

Continue reading

Only a Rich Man Can Afford Cheap Tools

Humans have been using tools for millions of years and in our modern era there are now tools for every conceivable task. Given this tremendous range of selection, from the common cordless drill to a plumber’s specialized power pipe cleaner, how do insurance claim adjusters get a handle on pricing?  Continue reading

Help Policyholders Avoid Roof Collapse

blog-image_2015-02-03New England just got pounded with one of the worst blizzards in recent memory. It was so severe that some parts of the area experienced hurricane force winds and a state of emergency was declared that prompted the deployment of the National Guard to the region to keep order and make sure people stayed safe. Less than a week later, another snow storm dumped over a foot in Massachusetts. The threat of roofs collapsing from the weight of all the accumulated snow is a real and present danger.

Continue reading

Can you Recognize Contraband?

blog-image_2015-01-14Webinar helps adjusters identify illicit goods

Think “contraband” and a pile of booted DVDs, iPads, Oxycontin and Rolex watches may pop in your head. But for property owners and claims adjusters, a contraband item may be the Persian rug under your feet that was purchased cheaply somewhere after the Iranian trade embargo. If an item is illegal to possess then it’s likely un-claimable.

Continue reading

Enhancing the Experience: How Carriers are Changing Contents Inventory Creation for Policyholders

Our recent Product Advisory Group session prompted a lively debate from our carrier customers on the best way to incent policyholders to create their own contents inventory – and preferably pre-loss.

While most of our customers utilize a variety of online tools to help their insureds recreate inventories in both pre- and post-loss scenarios, the usage has been light, with adoption slower than anticipated. Despite warnings to video your home and contents, and lodge the video in a safe deposit box, or to store footage in the cloud, it’s human nature to ignore this step, thinking it won’t happen to you. (Full disclosure – I have not taken this step myself although in writing this, I’m hoping to shame myself into completing my own contents inventory this coming weekend). Continue reading