Use Technology to Speed Claims and Boost Customer Satisfaction

blog-image_2015-09-10An efficient workflow is the path to customer retention

It’s absolutely vital to ensure that your customers are satisfied with the current climate. According to a recent JD Power 2015 Claims Satisfaction Study, “23 percent of indifferent customers and 42 percent of displeased customers say they ‘will shop’ for a new provider during the next 12 months.”

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How to get Self-Service Insurance Right

MPL GraphicIt’s a competitive market out there. Using aggregators to shop around for the best deals online is a common practice nowadays and it applies to every industry, including insurance. Customers have expectations about self-service offerings, and they’re willing to do some heavy-lifting in return for saving time and hassle.

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Celebrating the Claims Pros that Make it Right

Making It Right

Today we’re delighted to launch our “Making it Right” Web series.  Those of you lucky enough to attend our recent Property Innovation Conference in April saw a sneak preview of the series and I’ve embedded links to this preview below.  We’ll be releasing a new episode every other week through the end of July and then starting up again in the fall with new episodes (just like your favorite HBO or Showtime series).

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The Trouble With Long Weekends

The trouble with long weekends is that the longer they are, the more work tends to build up while (or IF) you have a chance to step away from it.  Claims don’t take vacations, and if anything, there is typically an uptake of them during holiday periods.  Propane grills that go “boom,” golf bags looted from the links, and forgetting the expensive digital camera at the festivities are not uncommon events; all which equate to more claims on your desktop, come Monday morning.

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