How to get Self-Service Insurance Right

MPL GraphicIt’s a competitive market out there. Using aggregators to shop around for the best deals online is a common practice nowadays and it applies to every industry, including insurance. Customers have expectations about self-service offerings, and they’re willing to do some heavy-lifting in return for saving time and hassle.

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Am I High Or Is My Stash Covered?

blog-image_2014-10-22Enservio customers have been asking: so what is the appropriate response to contents coverage pertaining to cannabis loss? Cannabis plants are valuable, and theft is not uncommon.

To follow ISO standards, the loss of a cannabis plant would typically amount to a $500 settlement. That’s what ISO standards cover for loss of “plants, trees and shrubs.” But these are not normal plants, and a lawsuit could certainly ensue. Insurers nationwide ought to be prepared to address these issues.

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Back to School: Educating the Policyholder

Back to SchoolLabor Day weekend. The unofficial end of summer and for many parents and guardians, “It’s the most wonderful time of the year…” so a certain store jingle goes. Most of the troops will be back to school, and if you’re like me, the house isn’t the only thing a bit emptier.

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Making it Right: Beyond the Policy

If you’ve been following our “Making it Right” Web series you know that many of the episodes have showcased compassionate adjusters assisting policyholders through particularly rough times, helping restore what’s important to them.  This next episode takes a different tact in profiling an insured whose claim didn’t fit traditional parameters.   As Eva Mowry of Security First explains, “Even though there was not coverage under the contract, there is always service and caring – we continued to call the homeowner every day until we got him help because that’s what we do.”  Eva’s story on how Security First pulled out all the stops to help the home owner, provides the backdrop for why this episode is entitled, “Beyond the Policy.

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Cool Stuff with ContentsExpress

As a trainer for our ContentsExpress adjustment and settlement software, I have the opportunity to see firsthand how our customers are using some of the great features the product offers.  ContentsExpress is an intuitive way to keep track of all of your contents claims – in effect, your very own claim repository, but two of the coolest features the software offers are often overlooked.  These include the payment tracker which provides you with an on demand view of all payments, and the recoverable depreciation module that makes quick work of painful receipt matching and calculations.

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