Enhancing the Experience: How Carriers are Changing Contents Inventory Creation for Policyholders

Our recent Product Advisory Group session prompted a lively debate from our carrier customers on the best way to incent policyholders to create their own contents inventory – and preferably pre-loss.

While most of our customers utilize a variety of online tools to help their insureds recreate inventories in both pre- and post-loss scenarios, the usage has been light, with adoption slower than anticipated. Despite warnings to video your home and contents, and lodge the video in a safe deposit box, or to store footage in the cloud, it’s human nature to ignore this step, thinking it won’t happen to you. (Full disclosure – I have not taken this step myself although in writing this, I’m hoping to shame myself into completing my own contents inventory this coming weekend). Continue reading