Making it Right: Beyond the Policy

If you’ve been following our “Making it Right” Web series you know that many of the episodes have showcased compassionate adjusters assisting policyholders through particularly rough times, helping restore what’s important to them.  This next episode takes a different tact in profiling an insured whose claim didn’t fit traditional parameters.   As Eva Mowry of Security First explains, “Even though there was not coverage under the contract, there is always service and caring – we continued to call the homeowner every day until we got him help because that’s what we do.”  Eva’s story on how Security First pulled out all the stops to help the home owner, provides the backdrop for why this episode is entitled, “Beyond the Policy.

Continue reading