I essentially manage and direct a group of 100 field reps that go out and capture inventory for all the large loss claims throughout the country. My team is known as the Service on Site group, or the SOS group. We’re constantly moving and shuffling based on the needs of our customers and carriers.
I’ve always thought the role of our Service on Site (SOS) team was one of the more challenging jobs in the company – now I have new appreciation for the team after physically walking a claim with SOS team member, Sean Johnson.
The claim site was a residential house that had been deemed a total loss from a recent office fire – fortunately, no one was hurt and the family dog and two cats continued to roam the property. I arrived on Sean’s second day on site – he’d already spent the first day working with a Public Adjuster (PA) there to verify a couple of rooms that had been burned from site.