It’s Tuesday before Thanksgiving and a request comes in via our website. We’re needed on-site for a new commercial loss. Sewage back-up, retail store; not clear as to the extent of the damage. A quick search on-line and we realize what we have here — a luxury children’s boutique in a high-end area that just got hit with dirty water, right at the heart of the holiday season. This is the policyholder’s busiest season and most crucial time of the year for their business.
It’s that time of year! The upper Midwest has been blasted with heavy snow, freezing temperatures, and howling winds, by Astro, the first named winter storm of the 2014-2015 season. According to the Weather Channel, “The highest snowfall totals so far were in the towns of St. Augusta and Cambridge, where at least 16.5 inches of snow were recorded. St. Cloud saw at least 13 inches, making Monday the snowiest day there in 49 years.” And if by chance you missed it, back in October, the Farmer’s Almanac shared their prediction that “the winter of 2014–15 will see below-normal temperatures for about three-quarters of the nation,” as well as “copious amounts of snow and rain for the eastern third of the country.”
I essentially manage and direct a group of 100 field reps that go out and capture inventory for all the large loss claims throughout the country. My team is known as the Service on Site group, or the SOS group. We’re constantly moving and shuffling based on the needs of our customers and carriers.
What do you do when the floor starts shaking? The correct answer—at least one of them—is “panic.” And that can’t be helped. Any normal person will be at least a little worried if an earthquake kicks in with no warning. –Hopefully, when you regain your composure, you’ll recall those safety precautions that are hopefully already in place. Continue reading