Unable to Cash Check, Homeowner must Stall Repairs

blog-image_2015-07-09Water seepage bubbles up through the floor boards from a broken pipe

My own home is a case in point for lessons learned on how not to settle a claim. Settlements ought to run smoothly. Claimants should not be inconvenienced with long wait times and step-by-step processes before receiving their funds. Insurers have been down this road a million times. If customer experience were so important, then why are homeowners left feeling alienated by the payment process, especially as it relates to third parties?

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Winter’s Uninvited Guests

blog-image_2014-11-11It’s that time of year!  The upper Midwest has been blasted with heavy snow, freezing temperatures, and howling winds, by Astro, the first named winter storm of the 2014-2015 season.  According to the Weather Channel, “The highest snowfall totals so far were in the towns of St. Augusta and Cambridge, where at least 16.5 inches of snow were recorded. St. Cloud saw at least 13 inches, making Monday the snowiest day there in 49 years.”  And if by chance you missed it, back in October, the Farmer’s Almanac shared their prediction that “the winter of 2014–15 will see below-normal temperatures for about three-quarters of the nation,” as well as “copious amounts of snow and rain for the eastern third of the country.”

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Here to Serve

Now that summer is behind us, we’re delighted to introduce new episodes of “Making it Right.”  We took a short hiatus over the July and August months but will be running new episodes every couple of weeks throughout the balance of the year.  Thank you for the continued messages of support – I excerpted a few quotes from recent emails below:

“Keep up your good work on behalf of our industry and what it does for our society”

“These stories continue to resonate with me…absolutely awesome and I share them with my team!” Continue reading

Our Hearts are with You, Moore, OK

The nation has Moore, OK, in its thoughts, and we in Massachusetts are no exception.  Tragedies of this magnitude bring out the best in people with everyone trying to help.   We at Enservio spend hours helping people “get their stuff back” in all types of perils, but it is in scenarios such as this when our people really shine.

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Hurricane Sandy Still Wreaking Havoc on the Art Industry

As clean up from Hurricane Sandy continues, the art galleries of New York are reporting record losses. Reuters reports that art insurers may be paying claims up to a half a billion dollars in damages from storm flooding. But with a storm like Sandy of unprecedented strength and reach, could this have been avoided?

Some galleries took precautions to prepare for the storm, like moving artwork higher on walls, but even this wasn’t enough when Sandy’s flood waters raged through the Chelsea neighborhood of Manhattan. Numerous galleries experienced flooding up to six feet in the main floors of their showrooms, not to mention the surging flood waters that wreaked havoc on basement and warehouse storage units filled with art work. Continue reading

Dealing with Nemo’s Aftermath

With New England and the East Coast bearing the brunt of Nemo this past weekend, it’s important to note that the end of the storm can be just the beginning of additional problems for those affected communities. As those of us in the snow belt know all too well, the aftermath of a winter storm can have an impact on a community for months. Cold temperatures, coastal flooding, and snow accumulations which melt and freeze repeatedly can create additional hazardous conditions. Here are three areas on which to focus ASAP: Continue reading