Unable to Cash Check, Homeowner must Stall Repairs

blog-image_2015-07-09Water seepage bubbles up through the floor boards from a broken pipe

My own home is a case in point for lessons learned on how not to settle a claim. Settlements ought to run smoothly. Claimants should not be inconvenienced with long wait times and step-by-step processes before receiving their funds. Insurers have been down this road a million times. If customer experience were so important, then why are homeowners left feeling alienated by the payment process, especially as it relates to third parties?

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Help Policyholders Avoid Roof Collapse

blog-image_2015-02-03New England just got pounded with one of the worst blizzards in recent memory. It was so severe that some parts of the area experienced hurricane force winds and a state of emergency was declared that prompted the deployment of the National Guard to the region to keep order and make sure people stayed safe. Less than a week later, another snow storm dumped over a foot in Massachusetts. The threat of roofs collapsing from the weight of all the accumulated snow is a real and present danger.

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Winter’s Uninvited Guests

blog-image_2014-11-11It’s that time of year!  The upper Midwest has been blasted with heavy snow, freezing temperatures, and howling winds, by Astro, the first named winter storm of the 2014-2015 season.  According to the Weather Channel, “The highest snowfall totals so far were in the towns of St. Augusta and Cambridge, where at least 16.5 inches of snow were recorded. St. Cloud saw at least 13 inches, making Monday the snowiest day there in 49 years.”  And if by chance you missed it, back in October, the Farmer’s Almanac shared their prediction that “the winter of 2014–15 will see below-normal temperatures for about three-quarters of the nation,” as well as “copious amounts of snow and rain for the eastern third of the country.”

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Dealing with Nemo’s Aftermath

With New England and the East Coast bearing the brunt of Nemo this past weekend, it’s important to note that the end of the storm can be just the beginning of additional problems for those affected communities. As those of us in the snow belt know all too well, the aftermath of a winter storm can have an impact on a community for months. Cold temperatures, coastal flooding, and snow accumulations which melt and freeze repeatedly can create additional hazardous conditions. Here are three areas on which to focus ASAP: Continue reading

Shakin’: Earthquake Preparedness and What to Do in the Aftermath

What do you do when the floor starts shaking? The correct answer—at least one of them—is “panic.” And that can’t be helped. Any normal person will be at least a little worried if an earthquake kicks in with no warning. –Hopefully, when you regain your composure, you’ll recall those safety precautions that are hopefully already in place. Continue reading

Year in Review: Catastrophe Losses Not What You Thought in 2012

When the word “catastrophe” is used in relation 2012, several different events come to mind: Superstorm Sandy; Hurricane Isaac; many tornadoes; rampant wildfires all around the south, west, and central US; and severe flooding in many areas.  Naturally, the thought of all of these weather-related disasters would seemingly correlate to millions–or billions–of dollars in losses, both overall and insured.  And that’s correct.  But what may be surprising is that 2012, although record setting in many ways, did not top any lists when it came to loss amounts. Continue reading